Industry
Telecommunications
Telecommunications
This once-stable industry is undergoing a profound transformation. You can, too.
Our Experience
93%
of the top telecom companies have worked with us
2,000+
projects completed in the last decade
Telcos face a paradox: The connectivity they provide is more important than ever, to consumers and business alike. Yet key financial and customer satisfaction measures are low and getting lower, forcing telcos to make hard choices about where to play and how to win.
That challenge is made all the more difficult by several disruptive forces that will upend the traditional integrated telco model over the next decade. To respond effectively, companies will need to adapt their strategies and operating models. Maintaining the status quo will not be an option, and companies will face focused, built-for-purpose competitors in four distinct arenas: infrastructure, services, platforms, and vertical solutions.
Telcos will therefore need to unlearn the old ways and quickly adapt to this new reality. Pick your arena, or arenas, wisely, and understand that each has a very distinct set of rules that define success.
The Great Delayering : As Telcos’ Integrated Era Ends, It’s Time to Embrace New Strategies
The Great Delayering : As Telcos’ Integrated Era Ends, It’s Time to Embrace New Strategies
Where to Play and How to Win
Where to Play and How to Win
We can help you decide where to play, when to transition to a new model, and how to understand the rules that define each arena. Our telecom consulting experts have transformed the businesses of most major players across the industry: We’ve helped 93% of the world’s top 30 telecom operators, and we are the leading adviser for private equity funds on telecom deals. We work closely with you to determine your ideal fighting shape, your capacity for change, your hyperpersonalization strategy, your current and future technological capabilities and priorities, and, above all, your customer centricity.
We combine deep industry expertise, strategic partnerships, and proprietary tools to help you:
- Make the right core strategic decisions about wireless/wireline strategy, fixed-mobile convergence, layer strategy, and more
- Optimize your infrastructure investment for the highest return given your competitive situation
- Simplify products and processes, reduce costs, and optimize capex to make you more efficient and effective while better serving your customers
- Reimagine your operating model to be better prepared for consumer and competitor actions
- Understand—and leverage—M&A opportunities and best practices
- Embrace the future by integrating AI into your capabilities and processes
- Embed environmental, social, and governance best practices in all operations
The telecommunications industry is at an inflection point. The telco of the future will embrace new technologies and processes while keeping customer needs front and center.
AI in Communications
The shift from the traditional integrated telco model to infrastructure- and services-focused models is driving disruption across the industry. We help companies implement AI to thrive, including:
• advancing AI-driven automation to achieve higher network autonomy and seamless, personalized customer experiences
• optimizing infrastructure to support growing, AI-driven workloads
• reinventing operating models and tech stacks to boost automation, efficiency, and revenue streams
Our AI experts will support this transition by embracing agility, experimentation, and a renewed focus on customer needs.
Real Outcomes
Discover how AI is a key driver in closing a $28 billion free cash flow gap and increasing the telecom industry’s workforce productivity by at least 15%.
How We Help
Whether your area of expertise is infrastructure, services, platforms, or vertical solutions, we work with you to develop AI strategies based on value, feasibility, risk, and differentiation.
